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Course 471001- Understanding and Managing Organizational Behavior
  Final Exam
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471001v - Understanding and Managing Organizational Behavior

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Communication & Sales
12 CPE Credit Hours

Final Exam
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Read 'Chapter 1: An Introduction to Organizational Behavior' & answer the following question(s):
1. An “organization” is defined as
2. Organizational behavior is the study of
3. A 1ikely effect of a bureaucratic structure on employee motivation is that
4. A Theory X manager most likely believes that employees
Read 'Chapter 2: Managing People and Organizations' & answer the following question(s):
5. A significant part of a manager’s job in an organization is to use the tools and techniques developed through organizational behavior research to increase organizational
6. Henry Mintzberg believed that the functional approach for describing what managers do was inadequate. He developed a system based on managerial roles. The three basic role categories defined by Mintzberg are
7. Which of the following is not one of the principal functions of management?
8. In her job as a telecommunications manager, Donna Paugh needs to be knowledgeable about computer operating systems, telephone networks, satellite communications, and electrical engineering. These managerial skills can be classified as
9. Which of the following is the set of values or beliefs that are approved or sanctioned in that society.
10. The ethics of an organization are based on all of the following except
11. An organization’s workforce consists of workers of different ages, religions, and socioeconomic backgrounds, all of which contribute to its
12. When Ford and General Motors acquired the design skill of Ferrari and Lamborghini they were engaged in
Read 'Chapter 3: Motivation' & answer the following question(s):
13. Maslow’s theory of motivation is based on a hierarchy of human needs. The need satisfied by greater income is
14. According to Alderfer’s ERG theory, an individual who is frustrated in satisfying a higher-level need will
15. The three major factors in expectancy theory are
16. Equity theory is based on
17. Valence is defined as
18. Procedural justice is concerned with the
19. Job enlargement is typified by
20. The job characteristics model’s primary focus is identifying which job characteristics contribute to
21. According to the job characteristics model, the overall potential of a job to foster intrinsic motivation is called the
Read 'Chapter 4: Work-Related Attitudes' & answer the following question(s):
22. Herzberg postulated a two-factor theory of human behavior that included satisfiers and dissatisfiers. Which of the following is a dissatisfier?
23. Diversity training can include
24. Which of the following is important for successful mentoring to take place?
25. Diversity programs are more likely to be successful if they include
26. What effect occurs when general impressions of a target influence perceptions of more specific dimensions.
27. Which of the following are correct statements regarding sexual harassment law?
Read 'Chapter 5: Organizational Communication and Power' & answer the following question(s):
28. Which one of the following is not an example of formal communication within an organization?
29. Which one of the following statements regarding communication along the grapevine in an organization is incorrect?
30. A manager can use power and authority to accomplish objectives. The relationship between these two important concepts is best explained as follows:
Read 'Chapter 6: Groups and Teams in Organizations' & answer the following question(s):
31. According to Tuckman’s five-stage model, members really start to feel like they belong to the group, and they develop close ties with one another in the
32. According to Tuckman’s five-stage model, the group is ready to tackle tasks and work toward achieving its goals in the
33. Which of the following is not an advantage of teamwork compared with work performed by individuals?
34. Teams in which a significant amount of communication and interaction occurs electronically, using computer hardware and software, are known as
Read 'Chapter 7: Leadership' & answer the following question(s):
35. Leadership situations vary with regard to the degree to which the leader can determine what sub ordinates will do, how they will do it, and what the results will be. According to Fiedler’s contingency theory, a leader with a relationship-oriented management style will be most effective when (s)he exerts
36. Marianne is a manager who believes that positive employee attitudes are extremely important. She cooperates with employees in solving problems. A likely effect on employee behavior of this supportive leadership style is
37. The two distinct leadership styles in Fiedler’s contingency model of leadership are referred to as
38. Which leaders according to Fiedler are called high/low LPC leaders.
39. The path-goal theory of leadership focuses on effective leaders as
40. The Vroom-Yetton model of leadership helps leaders to choose an appropriate level of subordinate participation by
Read 'Chapter 8: Prosocial Behavior, Cooperation Conflict, and Stress' & answer the following question(s):
41. Which of the following would not be considered a conflict trigger?
42. Which one of the following techniques is not generally recognized as an effective conflict resolution technique for management to use in a dispute between employees?
43. Many people think that conflict is inherently detrimental to an organization. However, studies and actual case experience demonstrate that some conflict is desirable if an organization is to thrive. Identify the technique that management could use to stimulate conflict.
Read 'Chapter 9: Making Decisions in Organizations' & answer the following question(s):
44. Which of the following is not an assumption that is made when assuming rationality on the part of the company?
45. The rational decision-making process is most often typified by
46. The term “escalation of commitment” refers to
47. A company has recently introduced total quality management (TQM). The company’s top management wants to determine a new and innovative approach to foster total participation throughout the company. Management should
Read 'Chapter 10: Culture, Creativity, and Innovation' & answer the following question(s):
48. An organization's culture
49. The final stage of the innovation process involves
Read 'Chapter 11: Designing Effective Organizations' & answer the following question(s):
50. The difference between a tall organization structure and a flat organization structure is that in the former
51. Which of the following is an advantage of a tall organizational structure?
52. Which of the following is a disadvantage of a flat organizational structure?
53. In what form of organization does an employee report to multiple managers?
54. Routine tasks, which have few exceptions and problems that are easy to analyze, are conducive to
55. An adhocracy is most likely to be found in what kind of organizational structure?
Read 'Chapter 12: Managing Organizational Change and Development' & answer the following question(s):
56. When an organization depends to a great extent on its environment, which of the following statements best characterizes the relationship among an organization’s environment, the level of uncertainty it faces, and its structure? The more dynamic and complex the environment, the
57. The factors contributing to the benefits of making an organizational change are as follows.
58. MBO managers are most likely to believe that employees
59. Which of the following is not a typical example of how to improve work objects.
60. MBO managers are most likely to believe that employees
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