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Course 371005- Effective Business Communications
  Final Exam
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371005v - Effective Business Communications

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Communication & Sales
15 CPE Credit Hours

Final Exam
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Read 'Chapter 1: Communication as a Process' & answer the following question(s):
1. The communication process does not include:
2. ________________ is the process of interpreting a message.
3. Douglas MacGregor is associated with:
4. _________ is not one of Abraham Maslow’s sequences of needs.
Read 'Chapter 2: Choosing Appropriate Words' & answer the following question(s):
5. Kinesic (non verbal) messages are not conveyed by
6. Messages in letters that we pick up ”between the lines” are
7. Superlatives do not include
8. Which one of the following is not a redundant expression
9. An example of a meta-communication is:
10. An example of words that does not waste time and distort the meaning includes:
Read 'Chapter 3: Writing Effective Sentences' & answer the following question(s):
11. Which of the following is not a type of sentence?
12. Subjunctive mood suggests the following conditions except
13. _________________ is not passive mood
14. For business writing, average sentence length should be
15. If a portion of a sentence is not properly attached to the rest of the sentence it is said to be
16. In a letter, report, or speech a central idea refers to all except
Read 'Chapter 4: Writing Paragraphs and Compositions' & answer the following question(s):
17. Which of the following statements is true?
Read 'Chapter 5: Planning Messages for Reader Reaction' & answer the following question(s):
18. Planning a message does not include
Read 'Chapter 6: Writing About the Routine and the Pleasant' & answer the following question(s):
19. Types of business writing problems do not include
20. A letter that asks for a refund or replacement or exchange is defined as:
Read 'Chapter 7: Writing About the Unpleasant' & answer the following question(s):
21. Types of letters about the unpleasant do not include
22. In writing about an unpleasant message it is best to:
Read 'Chapter 8: Writing to Persuade' & answer the following question(s):
23. Which of the following is TRUE regarding a sales letter?
24. A message that attempts to change an audience's attitudes, beliefs, or actions is a(n) ________ message.
25. Which of the following statements is TRUE?
26. Various techniques in getting attention include all except
27. A letter to a delinquent debtor does not appeal to
Read 'Chapter 9: Writing Special Letters' & answer the following question(s):
28. Which of the following is FALSE?
29. Writing special letters does not include
Read 'Chapter 10: Preparing Personal Resumes' & answer the following question(s):
30. A person who deserves a job should be able to answer all except:
31. A resume should not include
Read 'Chapter 11: Writing Application Letters' & answer the following question(s):
32. The application letter is used to sell your merits by:
33. From the applicant’s point of view, the unsolicited application letter also has advantages except:
34. Which of the following statements is true?
35. In application letters some attention getters include all the following except:
36. An example of a letter that turns down a job is:
Read 'Chapter 12: Business Reports and Research Methods' & answer the following question(s):
37. Commonly used research methods do not include
38. __________ is not part of the report outlining process.
39. Logical steps in problem solving include all except
40. _____________ should not be on the title page of a report.
41. ___________________ is not a search engine:
42. A method used to determine the status of something which describes norms or standards is:
43. Common errors by researchers in collecting and organizing information can include all the following except:
Read 'Chapter 13: Organizing Reports' & answer the following question(s):
44. The normal order of the report outline process follows steps that include the following numerical order: 1) Recognize and define the problem; 2) Select a method; 3)Recommendations and conclusions; 4)Findings
45. The outline symbols developed by Dewey and used in most libraries including the Library of Congress consists of:
46. The formal report may include the following parts except for:
47. Evidence that lends credibility to a report is included in the:
48. Business report charts do not include
Read 'Chapter 14: Using Graphics in Reports' & answer the following question(s):
49. A visual display of quantitative data in two or more columns is:
50. A graphic technique that dramatizes quantity comparisons through the use of pictures of cars, people or dollars is:
Read 'Chapter 15: Writing the Report' & answer the following question(s):
51. Which of the following statements is true?
52. When writing the business report in an impersonal style you should try to avoid:
53. Reports usually involve some kind of actions, suggesting the use of the active voice. An example of active voice is:
54. Which of the following statements is true?
Read 'Chapter 16: Finishing the Report' & answer the following question(s):
55. ______________ is not part of a business plan.
56. Objective writing is not characterized by:
57. Words that are frequently used by good writers to reveal the degree to which they are to stand behind their findings are:
58. _____________ is not a generally accepted method of documentation:
Read 'Chapter 17: Preparing Memorandums and Short Reports' & answer the following question(s):
59. Reports should be
60. Which one of the following is not a short-report characteristic?
61. Which of the following is TRUE?
62. Some characteristics of business reports such as the memorandum will include all the following characteristics except:
63. Memorandums are characterized by:
64. The simple short business report usually differs from a memorandum by:
Read 'Chapter 18: Listening and Making Oral Presentations' & answer the following question(s):
65. Effective listening does not include:
66. Which of the following statements is true?
67. The key instrument in effective listening is:
68. Public speakers normally use one of four styles such as when a speaker is called on to speak but has no forewarning. That is:
Read 'Chapter 19: New Technology in Business Communication' & answer the following question(s):
69. ______________________ is not an example of social networking sites:
70. ________ technologies can convey nonverbal subtleties such as facial expressions and hand gestures and enable realistic conferences in which participants thousands of miles apart almost seem to be in the same room.
71. Financial or money blogs do not include
72. Matthew has discovered a production problem that will cause this month’s shipments to be a few days late. Because his Asian customers will need to know about this problem right away, Justin should
73. __________________ is not a GSS software package.
74. What allows two or more people to engage in online, interactive “conversation” over the Internet?
Read 'Chapter 20: Appendix' & answer the following question(s):
75. E-mails can be divided into three parts:
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